TVP files over 2GB won't open

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Aya.S
Posts: 11
Joined: 18 Oct 2017, 09:57

TVP files over 2GB won't open

Post by Aya.S »

Hello,

All of a sudden, my TVP files over the size of 2GB won't open at all.
I'm not getting any error messages.
When I double click the TVP files over 2GB, the software will launch, but only open with a new empty file.
Can anybody help please?

TVP Animation 10.5.7 - 32bits
MacOS High Sierra 10.13.6
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Dean
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Re: TVP files over 2GB won't open

Post by Dean »

Hello, does something appear in the Project tab of the file you just opened (top left corner of your timeline)?
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Aya.S
Posts: 11
Joined: 18 Oct 2017, 09:57

Re: TVP files over 2GB won't open

Post by Aya.S »

Hey thanks for getting back.
No nothing.
The largest TVP file I can open that I have is 2.32GB.
If I have TVP open already with another file, then attempt to open a TVP file above the size of 2.32BG, nothing happens.
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Dean
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Re: TVP files over 2GB won't open

Post by Dean »

Could you send me one of these files via Google Drive or WeTransfer in a PM, please?
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Aya.S
Posts: 11
Joined: 18 Oct 2017, 09:57

Re: TVP files over 2GB won't open

Post by Aya.S »

Thank you Dean.
They are work files, so I do need a verbal guarantee that the file won't be shared beyond you and that it will be deleted after use, if you can agree to that?
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Dean
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Re: TVP files over 2GB won't open

Post by Dean »

Hello Aya, and anyone who might stumble upon this thread in the future:
We guarantee that project files sent to us for reviewing/debugging are never shared with any third parties and deleted after fixing.
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Dean
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Re: TVP files over 2GB won't open

Post by Dean »

Hello again, I was able to open the file without an issue. Do you have access to a 64 bit installer for your TVPaint 10 or are you using Standard Edition?
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Aya.S
Posts: 11
Joined: 18 Oct 2017, 09:57

Re: TVP files over 2GB won't open

Post by Aya.S »

Thank you Dean. I am using the standard edition.
I'm thinking my next option would be to reinstall the software, but I can't seem to find the DL link for Ver10?
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Dean
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Re: TVP files over 2GB won't open

Post by Dean »

I can check if the download is still linked to your account if you send me your USB dongle number via PM.
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Aya.S
Posts: 11
Joined: 18 Oct 2017, 09:57

Re: TVP files over 2GB won't open

Post by Aya.S »

Hi, I sent my USB dongle number twice and still have not received a response.
The download link for the installer is not working.
As I am needing to open these files for work, I really appreciate a quick response please.
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Dean
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Re: TVP files over 2GB won't open

Post by Dean »

Hello, I have sent you 2 PMs related to this issue yesterday.
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