TVPaint 11 keeps crashing

[Dean]

Hello, the crashes are not experienced by all Mac users, but in case they happen, it is advised to revert back to 11.7.1.

[Agneta]

I am experiencing similar random crashes as well. I have TV Paint 11.7.3, I didn’t have the issue with TV Paint 11.7.2.

Mac OS: Ventura 13.0.1
Chip: Apple M! Pro
RAM: 32 GB

[Acornspreader69]

Same here. Bboth 11.7.1 and 11.7.2 still crash a lot. Really frustrating

Mac OS Monterey 12.3
M1 Pro
16GB Memory

[Dean]

11.7.1 too ?! Have you tried resetting TVPaint's configuration? https://www.tvpaint.com/doc/tvp11/index ... nces-start

[Acornspreader69]

Gonna see if that works. Both Versions show 11.7.2 In the About Window but I think they are 11.7.3 and 11.7.2... Where can I get a hold of 11.7.1? I can't seem so select older versions in the downloads section.

[Acornspreader69]

Sorry for the double post. The only reset setting I can find is under the Interface tab next to Color scheme. On the Startup panel I can't find the Reset Configuration button anywhere.

OK I figured that I had to create a new profile. After about 10min of testing it turns out that it crashes even more than the old one. I don't know what it is but this software hates my computer... or me for that matter.

[Dean]

Hello, I responded to your email.
Some users seem to get rid of the crashes by going back to 11.7.2 while some need to use 11.7.1, we have a few leads on this situation but thorough testing is going to take some time.

[Acornspreader69]

Hello again. Thank you for the quick download link and help. From the few days I worked with the old version it already seems way way more stable than both 11.7.2 nad 11.2.3. Honestly! I hope this keeps working like this

[D.T. Nethery]

we have a few leads on this situation but thorough testing is going to take some time.

If it helps you in tracking down the source of the problem, I will note that with versions 11.7.1, 11.7.2, and 11.7.3 I have not experienced any crashing behavior , but I am on an older Intel chip Mac (Mac Mini 2018) running OS 12 Monterey. Does the crashing issue only happen on the newer Macs with the M1 or M2 chip and/or with the newer OS versions Ventura and Sonoma ? (I'm partially asking because Apple pesters me constantly with "UPDATE reminders" urging me to update my OS from Monterey to Sonoma ... but these reports of unusual crashing make me think I should continue to hold off on the update and stick with Monterey for now ...)

[Dean]

Hello David, most of the users experiencing the crashes seem to be using M1/M2 chips, but the big majority of ARM Macs is not having them.
Also, a few non-ARM Macs have reported crashes too.