the app closes when i sleep

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MatthewPrower
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Joined: 11 Nov 2021, 00:53

the app closes when i sleep

Post by MatthewPrower »

idk about you, but every time i put my computer on sleep mode while tvpaint is running, the app suddenly closes for some reason

why's that?
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Dean
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Joined: 28 May 2018, 09:07

Re: the app closes when i sleep

Post by Dean »

Hello Matthew, it happens on some systems and not on others, we are currently investigating this issue, but clues are scarce.
Other visual creatiion/editing apps are affected by this as well. It mights be linked to how the user's machine is setup to handle sleep mode.
Probably a vampire
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slowtiger
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Re: the app closes when i sleep

Post by slowtiger »

On my 2 computers (Mac) this never happened with any app. My settings: after 15 min computer and monitor shut down, drives also if possible (means, if not busy).
TVP 10.0.18 and 11.0 MacPro Quadcore 3GHz 16GB OS 10.6.8 Quicktime 7.6.6
TVP 11.0 and 11.7 MacPro 12core 3GHz 32GB OS 10.11 Quicktime 10.7.3
TVP 11.7 Mac Mini M2pro 32GB OS 13.5
Xavier
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Joined: 01 Oct 2019, 11:08

Re: the app closes when i sleep

Post by Xavier »

MatthewPrower wrote: 21 Mar 2022, 10:28 idk about you, but every time i put my computer on sleep mode while tvpaint is running, the app suddenly closes for some reason

why's that?
First things first, we'd need to know which machine/OS/TVPaint version you use :)
MatthewPrower
Posts: 7
Joined: 11 Nov 2021, 00:53

Re: the app closes when i sleep

Post by MatthewPrower »

the windows x64 version, on an insprion with a wacom tablet
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Soom
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Re: the app closes when i sleep

Post by Soom »

good I never put my machine to sleep )
at home: Hackintosh Intel Core i9-9900K, GPU AMD RX 6600 8GB, Cintiq 22" + Dell P2415Q 4K displays, MAC OS High Sierra / Windows 10, TVP Pro 11.7.1 + TVP Pro beta
at work: Windows 10, TVP 11.7.1 Std
https://vimeo.com/danas
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Dean
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Joined: 28 May 2018, 09:07

Re: the app closes when i sleep

Post by Dean »

Regarding the sleep mode issue, some other users have it, but so far we haven't been able to determine what causes it.
It might be linked to the machine's power settings or some fix might be needed on WIBU's part. Anyway we will continue to investigate it.
In the meantime, we recommend that users save their project and close TVPaint before leaving their machine for a time long enough that it triggers sleep mode.
Probably a vampire
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