Search found 686 matches

by Dean
26 Mar 2024, 15:07
Forum: Technical Support
Topic: Odd ERASER behavior in 11.7.2
Replies: 13
Views: 498

Re: Odd ERASER behavior in 11.7.2

In the meantime, could you install v11.7.3 in parallel of your current version and see if the issue stil occurs, please?
by Dean
26 Mar 2024, 14:39
Forum: Technical Support
Topic: Can I run tvpaint 11 on the M3 chip MacOS?
Replies: 7
Views: 246

Re: Can I run tvpaint 11 on the M3 chip MacOS?

Hi, I contacted you via PM, as this seems to be a deeper issue.
by Dean
26 Mar 2024, 14:10
Forum: Technical Support
Topic: 11.7.3 Changelog?
Replies: 4
Views: 93

Re: 11.7.3 Changelog?

Hello Lukas, the changelog is currently being posted as we speak. The menu item issue might be linked to a config file conflict, we will check this.
by Dean
26 Mar 2024, 13:36
Forum: Technical Support
Topic: Odd ERASER behavior in 11.7.2
Replies: 13
Views: 498

Re: Odd ERASER behavior in 11.7.2

Hello Elena, additional testing is required on our part, we will keep you updated.
by Dean
25 Mar 2024, 08:06
Forum: Technical Support
Topic: Can I run tvpaint 11 on the M3 chip MacOS?
Replies: 7
Views: 246

Re: Can I run tvpaint 11 on the M3 chip MacOS?

Hello, is the Codemeter driver installed and running when you try activation? Which version is it (it can be found from the "Codemeter" top menu bar section within Codemeter.
Also, are you trying to activate from Safari? If you are, please try from Chrome or Firefox instead.
by Dean
20 Mar 2024, 11:25
Forum: Technical Support
Topic: Odd ERASER behavior in 11.7.2
Replies: 13
Views: 498

Re: Odd ERASER behavior in 11.7.2

Hello Agneta, we have seen your messages and will try to reproduce this issue ASAP
by Dean
19 Mar 2024, 15:23
Forum: Technical Support
Topic: TVP 11.7.2 by default installs in 11.7.1 folder
Replies: 2
Views: 138

Re: TVP 11.7.2 by default installs in 11.7.1 folder

Hello Soom, since most user won't need to have multiple TVPaint versions installed in parallel, we decided to keep having the installer look for your TVP folder, based on the Windows registry.
This is a way to passively ensure that the previous version will be overwritten.
by Dean
13 Mar 2024, 09:46
Forum: Technical Support
Topic: TVPaint 11 keeps crashing
Replies: 9
Views: 417

Re: TVPaint 11 keeps crashing

No problemo!
Quick question about these crashes: do you use TVPaint in fullscreen mode in general?
by Dean
13 Mar 2024, 08:21
Forum: Technical Support
Topic: TVPaint 11 keeps crashing
Replies: 9
Views: 417

Re: TVPaint 11 keeps crashing

Just sent you an email about this
by Dean
12 Mar 2024, 08:36
Forum: Technical Support
Topic: Removing TVPaint license
Replies: 4
Views: 606

Re: Removing TVPaint license

Hello, I didn't see that your request was made last September, I though you made it during last weekend :)
It is likely that our response got lost in your Spam directoy, given the provider you used for you main email address.
I am going to email you the License Depot link.
by Dean
11 Mar 2024, 09:01
Forum: Technical Support
Topic: Downloading 32 bit version
Replies: 2
Views: 185

Re: Downloading 32 bit version

Hello, could you check again if the 32 bit option appears in your downloads, please? I updated something on your user account :)
by Dean
11 Mar 2024, 08:56
Forum: Technical Support
Topic: Removing TVPaint license
Replies: 4
Views: 606

Re: Removing TVPaint license

Hello, the office is closed on weekends, hence the automated response. I see that a colleague of mine took your request, though. Your personal License Depot link was sent to you in an automated email upon purchase of your license. The license deactivation process is done as follows: https://www.yout...
by Dean
08 Mar 2024, 14:02
Forum: Technical Support
Topic: TVPaint 11 keeps crashing
Replies: 9
Views: 417

Re: TVPaint 11 keeps crashing

Hello Gerhard, is this is the very first TVPaint install you have on this new computer? Or did it have 11.7.1 before?