Search found 712 matches

by Dean
Today, 14:20
Forum: Technical Support
Topic: TVPaint lagging on default screen resolution
Replies: 3
Views: 56

Re: TVPaint lagging on default screen resolution

Hello, does the driver offer you any display settings?
by Dean
Yesterday, 07:11
Forum: Technical Support
Topic: TVPaint lagging on default screen resolution
Replies: 3
Views: 56

Re: TVPaint lagging on default screen resolution

Hello Nagarjuna, so the lag is different according to the resolution you set on your tablet's screen? Google tells me that your tablet model has a resolution of 1920x1080 according to the XP Pen website but it might be mistaken. Do you change the tablet's resolution from the XP Pen driver or from wi...
by Dean
Yesterday, 07:06
Forum: Technical Support
Topic: Pc doesn't like the dongle, how to fix the issue?
Replies: 4
Views: 197

Re: Pc doesn't like the dongle, how to fix the issue?

Hello Moonflower, I suggest you send a request via our website's contact form so we can migrate your license to the dongleless license system, it is free.
by Dean
30 Apr 2024, 07:15
Forum: Made with TVPaint
Topic: New user, new project
Replies: 4
Views: 252

Re: New user, new project

Welcome to our forum! :)
by Dean
25 Apr 2024, 12:34
Forum: Technical Support
Topic: sound dependency embedding broken after a file goes to FTP server
Replies: 4
Views: 193

Re: sound dependency embedding broken after a file goes to FTP server

I remember seeing the thread and doing some research on my end but I can't seem to find it anymore by using "sound FTP" as search criteria on the forum.
by Dean
25 Apr 2024, 09:43
Forum: Technical Support
Topic: sound dependency embedding broken after a file goes to FTP server
Replies: 4
Views: 193

Re: sound dependency embedding broken after a file goes to FTP server

Hello Soom, we saw your first thread on this matter but this is the first time we have heard of such an issue and it is going to need very specific stuff to try to reproduce it. At the office, we have been using a number of server/cloud utilities for a long time and this never happened IIRC. Do you ...
by Dean
22 Apr 2024, 09:05
Forum: Technical Support
Topic: Pc doesn't like the dongle, how to fix the issue?
Replies: 4
Views: 197

Re: Pc doesn't like the dongle, how to fix the issue?

Hello, could you try running TVPaint as an Administrator and see if this changes anything, please?

If this doesn't, could you try installing the attached version of Sentinel instead? Please keep the dongle unplugged while installing it.
by Dean
17 Apr 2024, 12:50
Forum: Technical Support
Topic: TVPaint 11 keeps crashing
Replies: 16
Views: 1806

Re: TVPaint 11 keeps crashing

Hello, the crashes are not experienced by all Mac users, but in case they happen, it is advised to revert back to 11.7.1.
by Dean
17 Apr 2024, 09:10
Forum: Technical Support
Topic: macOS Monterey / Ventura / Sonoma and TVPaint Animation 11 [UPDATE 17/06/2022]
Replies: 107
Views: 362270

Re: macOS Monterey / Ventura / Sonoma and TVPaint Animation 11 [UPDATE 17/06/2022]

Hello MagKre, it seems that your license container has been corrupted by a third party application.
I am contacting you via email for more info.
by Dean
17 Apr 2024, 08:07
Forum: Technical Support
Topic: tvpaint downgrade to 11.7.2. Urgent Question
Replies: 3
Views: 4221

Re: tvpaint downgrade to 11.7.2. Urgent Question

(this was done through email)
by Dean
12 Apr 2024, 14:46
Forum: Technical Support
Topic: TVPaint 11 keeps crashing
Replies: 16
Views: 1806

Re: TVPaint 11 keeps crashing

Hello, we have a few leads on these mysterious crashes and we are currently in contact with some users who will help us study them "under live conditions".
by Dean
09 Apr 2024, 13:46
Forum: Technical Support
Topic: TVPaint 11.7.3 broke Antialising
Replies: 5
Views: 637

Re: TVPaint 11.7.3 broke Antialising

We found where the naming errors come from and they are currently being fixed. My colleagues are currently writing a detailed response to the beta testers' questions about the new AA algorithms in the Beta forum, as it is a v12 matter. No code linked to AA was touched for v11.7.3 and I just did a qu...
by Dean
09 Apr 2024, 08:23
Forum: Technical Support
Topic: Mac mcd Q while in keyboard shortcut menu quits TVPaint
Replies: 6
Views: 1073

Re: Mac mcd Q while in keyboard shortcut menu quits TVPaint

This has been added to the to-do list (: