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TVPaint cannot import any file other than .tvpp

Posted: 20 Feb 2024, 14:35
by humble.bumble
I'm using Windows 11 and TVP 11.7.2-64 bits.

Whenever I try to import a file, either by drag and drop or by going to file-import, one of these pop-ups shows. I've tried this with .png, .mov, .mp4, .jpg files. I've never had this problem before (I'm using slightly older TVPaint on my other PC, never had any troubles).
I have Quicktime installed. TVPaint has no problem opening .tvpp files. Anything else it doesn't open.
I've reinstalled everything and the problem doesn't go away. Please help!

Re: TVPaint cannot import any file other than .tvpp

Posted: 20 Feb 2024, 17:21
by slowtiger
Could you move the files to a place where there are no special characters in the path? Then try again.

Re: TVPaint cannot import any file other than .tvpp

Posted: 20 Feb 2024, 18:03
by humble.bumble
oh my god. YES. Thank you!! I am literally so stupid - can you believe I spent the whole day trying to solve this issue? The older version of TVP never had a problem with special characters, so it didn't even cross my mind.

Re: TVPaint cannot import any file other than .tvpp

Posted: 20 Feb 2024, 18:15
by slowtiger
Since I work in a mixed environment and get files from any origin I made it a habit long ago to sanitze file names as well as path names down to 7bit ASCII, even name layers that way. It pays in the long run.