8.5.9 crashes tablet pc on startup

JohnArtbox · Post by **JohnArtbox** » 06 Feb 2008, 01:24

Hi I just installed 8.5.9 on my tablet pc and now TVPaint crashes on startup.
The process:
I checked for updates in tvpaint and it opened Firefox and downloaded the new version.
I then closed TVPaint and started the install. After it ran I restarted TVPaint but it still showed as 8.5.7 in the about window.
I uninstalled 8.5.7 and then reinstalled 8.5.9.
Now when I start TVPaint in crashes on startup.
I'm going to try and find a backup of 8.5.7 but does anyone have any suggestions, I'd really like to get the new tablet pc improvements.

ZigOtto · Post by **ZigOtto** » 06 Feb 2008, 01:46

... don't know if it can help, but have you try to start with creating a new config?

JohnArtbox · Post by **JohnArtbox** » 06 Feb 2008, 02:12

I don't get to the startup screen which allows you to create a new config( it crashes before then. Is it worth deleting the config file in windows explorer to see if that effects startup?

ZigOtto · Post by **ZigOtto** » 06 Feb 2008, 02:26

JohnArtbox wrote:I don't get to the startup screen which allows you to create a new config

really bad ...
the 8.5.9 intallation have been made succesfully, up to the end of the process?
have you try to do it again in "Repair" mode ?

JohnArtbox · Post by **JohnArtbox** » 06 Feb 2008, 02:53

The install showed as being successful, and I ran the repair option with no success.
Thankfully I found the 8.5.7 install and I've got that running again, so at least I'm back where I started.

Fabrice · Post by **Fabrice** » 06 Feb 2008, 08:28

Hi John,

This kind of behavior did not occur here.
Please can you tell us :
- what kind of TabletPC it is
- your OS (Vista ? 64 bits ?)
- your version of Tablet/Stylus wacom drivers ?

Our technician will answer you soon about the canon plug-in.

JohnArtbox · Post by **JohnArtbox** » 06 Feb 2008, 18:41

The tablet is an LG LT20, Pentium M 1.7 with 2gb RAM, Intel 82852 graphics, XP Tablet SP2, Wacom Pen Tablet 5.03-3.
Would the Microsoft crash report or a screen recording help ?