Cintiq pen stops working when returning to TVPaint

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hemmika
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Re: Cintiq pen stops working when returning to TVPaint

Post by hemmika » 04 Sep 2014, 13:50

Looks like this fixed it for me :)

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David_Fine
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Re: Cintiq pen stops working when returning to TVPaint

Post by David_Fine » 04 Sep 2014, 15:07

I am using 10.5.7 and have the pen problem.
David Fine
iMac late 2014 3.5 GHz, 32GB RAM
Snowden Fine Animation Inc.
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Elodie
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Re: Cintiq pen stops working when returning to TVPaint

Post by Elodie » 09 Sep 2014, 12:27

Can't reproduce the bug on my Mac too.

I'm also using Mavericks.

David, can you give a detailed description of your Mac model (Ram, hard drive, processor, etc...) ?

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Thierry
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Re: Cintiq pen stops working when returning to TVPaint

Post by Thierry » 09 Sep 2014, 12:45

Does this happen on only one Wacom pen or does it also happen on several ?

Also, I see that your version of MacOSX is the 10.9.3 one, which was a quite buggued one (it had some issues with displays). Can you update to the latest (10.9.4) and see if the issue still happens ?
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David_Fine
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Re: Cintiq pen stops working when returning to TVPaint

Post by David_Fine » 09 Sep 2014, 16:41

Actually, I am on 10.9.4. Sorry for that mistake. Not sure how that happened. I have two set ups and it happens on both. Two Cintiq's with two pens on two Macs. The Macs are the very latest generation of iMacs. The top models with the fusion drives. Hope that helps.

I should mention also that since posting this issue, it seems to have stopped happening. Bizarre. I will update if it happens again.

Okay, after updating this post, I went back to TVPaint and it happened just like before!! Crazy. So I flip the pen around to use the eraser and then back and it seems to kickstart it into working. I guess that's a workaround.
David Fine
iMac late 2014 3.5 GHz, 32GB RAM
Snowden Fine Animation Inc.
Vancouver, Canada

Elodie
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Re: Cintiq pen stops working when returning to TVPaint

Post by Elodie » 10 Sep 2014, 06:40

When I use Cintiqs, I know I have a little bug only when I open a file via TVPaint File > Open.
Once the project is loaded the Cintiq do not accept any click from my stylus, I must click with my mouse to be able to use the stylus again.

But I don't have this problem if I switch from TVPaint to another software or if I drag and drop a project in TVPaint.

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David_Fine
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Re: Cintiq pen stops working when returning to TVPaint

Post by David_Fine » 20 Sep 2014, 01:36

I'm still having this problem. Interestingly, I find that by using the eraser end of the pen kicks it into life, so I just flip the pen around for a moment and it's fixed. Still, be nice not to have to do that.
David Fine
iMac late 2014 3.5 GHz, 32GB RAM
Snowden Fine Animation Inc.
Vancouver, Canada

Elodie
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Re: Cintiq pen stops working when returning to TVPaint

Post by Elodie » 22 Sep 2014, 04:53

Hard to find where the problem is coming from, but we will try :)

David, we will attend the CTN expo in November : if you are coming, it could be nice to talk about this bug (we will have 2 Cintiqs 24").

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David_Fine
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Re: Cintiq pen stops working when returning to TVPaint

Post by David_Fine » 22 Sep 2014, 17:49

I won't be there, but thanks. If this is not an issue you are finding there, then I guess there's not much you can do to fix it. I think some others have reported it as well, but at least the work around is not too bad.
David Fine
iMac late 2014 3.5 GHz, 32GB RAM
Snowden Fine Animation Inc.
Vancouver, Canada

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Catriona
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Re: Cintiq pen stops working when returning to TVPaint

Post by Catriona » 10 Jul 2020, 16:19

I'm having this problem and it's six years later! It's an Intuos Pro, Wacom driver 6.3.40-2, IOS 10.13.6. When coming back in to the app from another app, it won't recognise my pen unless I click with my apple trackpad first. And I've just got rid of my trackpad due to RSI so I need a solution!

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