After power-cut, TVPaint won't open the project Topic is solved

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Pijus Balkaitis
Posts: 4
Joined: 25 Aug 2020, 12:53

After power-cut, TVPaint won't open the project

Post by Pijus Balkaitis »

I was working on TVPaint project when power-cut happened. After turning TVPaint on again, timeline contained only one blank frame, as it's a new project. Project's name and size remained as it should. Is there a way to recover the project? It is very important to me, thanks!
Xavier
Posts: 1852
Joined: 01 Oct 2019, 11:08

Re: After power-cut, TVPaint won't open the project

Post by Xavier »

Pijus Balkaitis wrote: 24 Aug 2021, 14:37 I was working on TVPaint project when power-cut happened. After turning TVPaint on again, timeline contained only one blank frame, as it's a new project. Project's name and size remained as it should. Is there a way to recover the project? It is very important to me, thanks!
Did you open a support request ?
Pijus Balkaitis
Posts: 4
Joined: 25 Aug 2020, 12:53

Re: After power-cut, TVPaint won't open the project

Post by Pijus Balkaitis »

yes! tech support fixed my file, I understand it wasn't an easy task, so I'm very grateful for what they've done
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