dongle detection issues

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pilotguy
Posts: 3
Joined: 07 Feb 2021, 15:48

dongle detection issues

Post by pilotguy »

Hello!
I am on an early 2011 mac (macOS 10.13.6 High Sierra) TV paint has suddenly started to say that it "cannot detect the dongle"
I'm on a deadline and need to get this resolved as quickly as possible.
Does anyone know how to fix this? I have tried to resolve the problem by re-downloading the software to no avail I suspect it is a problem with the dongle driver but I really don't know. the software has been working really well up to this point I really don't know why this is happening.

Thanks for any answers you can provide.
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Dean
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Posts: 964
Joined: 28 May 2018, 09:07

Re: dongle detection issues

Post by Dean »

Hello, I contacted you via email :)
Probably a vampire
pilotguy
Posts: 3
Joined: 07 Feb 2021, 15:48

Re: dongle detection issues

Post by pilotguy »

Dean wrote: 15 Feb 2021, 11:41 Hello, I contacted you via email :)
Hi, I've checked my inbox and spam, but I don't see your email

was it a Gmail account?
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Dean
Site Admin
Posts: 964
Joined: 28 May 2018, 09:07

Re: dongle detection issues

Post by Dean »

It was a @tvpaint.fr address
Probably a vampire
pilotguy
Posts: 3
Joined: 07 Feb 2021, 15:48

Re: dongle detection issues

Post by pilotguy »

Dean wrote: 15 Feb 2021, 16:00 It was a @tvpaint.fr address
Then I don't think that was my email. is there a way I can send my email address to you securely?
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Dean
Site Admin
Posts: 964
Joined: 28 May 2018, 09:07

Re: dongle detection issues

Post by Dean »

Hello, yes you can send it to me via PM.
Probably a vampire
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