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Coronavirus COVID-19 and TVPaint

Posted: 16 Mar 2020, 13:09
by Thierry
Hello everyone,

Due to the current Coronavirus COVID-19 situation, we had to change our habits, and we will all be working from home.
This will obviously affect us, but rest assured that we will do our best to continue our daily work, but we might be a bit slower than usual.

If you have any question, feel free to use our Contact Form, as we will be unable to answer the phone.

Stay safe, and stay at home :)
The TVPaint team

Re: Coronavirus COVID-19 and TVPaint

Posted: 16 Mar 2020, 13:45
by slowtiger
Correct. Stay safe!

Re: Coronavirus COVID-19 and TVPaint

Posted: 21 Mar 2020, 12:09
by mox
keepcalm_.png
keepcalm_.png (34.84 KiB) Viewed 163996 times

Re: Coronavirus COVID-19 and TVPaint

Posted: 23 Mar 2020, 11:40
by Tuanag
Hey Folks!
Hope everyone is fine out there.

I have a problem about software. I am using MacOS Mojave Version 10.14.6 (18G103). After installation I opened the software but didn't show up lock code panel or anything. It was only a grey screen and nothing came up after a while waiting. I tried to delete & upload a few times again but having still same problem and couldn't find any archives yet about this. Some of my co-workers/class mates had same problem with their Mac.

Here is;
Screenshot 2020-03-21 at 16.58.19.png
screen shoot of problem
Not sure if it's the right article to ask about that but since I have to join my online classes during this situation and trying to solve my problem as quick as possible.
I would be appreciate if anyone can help or any idea about solution.

Thank you.

Re: Coronavirus COVID-19 and TVPaint

Posted: 23 Mar 2020, 11:50
by JeremyN
Hi !

I see you are using TVPaint Animation 10 Pro, is it the 64bits version ?
Unfortunaly, the 64bits of TVPaint 10 version does not work on MacOS Mojave, but the 32bits version should works. Could you try it please ?

On MacOS 10.15 and higher (Catalina) only TVPaint 11 in 64bits version will works.

Re: Coronavirus COVID-19 and TVPaint

Posted: 23 Mar 2020, 20:46
by Tuanag
Hello again,

After I updated my Macbook to MacOS Catalina Version: 10.15.3 (19D76). I downloaded 32bits version and unfortunately had different problem this time. Whenever I tried to Install ''Sentinel Protection Installer'' (the 3. step) to my hard disk (El Capitan) it comes up with this admonition panel;
Screenshot 2020-03-23 at 20.02.57.jpeg
screen shoot of
Screenshot 2020-03-23 at 20.02.57.jpeg (34.01 KiB) Viewed 162845 times

Any help & suggestion would be great again.
Thank you!

Re: Coronavirus COVID-19 and TVPaint

Posted: 24 Mar 2020, 03:48
by Hironori Takagi
In the case of MacOS 10.15, TVPaint 64bit Standard exists because 32bit Application cannot be used.
However, this version (TVPaint 11.0.9) is unstable, and the development staff is currently preparing an improved version.
With the attention that the hardware key driver (Sentinel Driver) has also changed in this version.

If possible, I recommend using TVPaint 11.0.8 32bit Standard on MacOS 10.13.

Re: Coronavirus COVID-19 and TVPaint

Posted: 23 Apr 2020, 10:12
by alexawiliams784
Stay Safe, Stay Home