Unlock code required, links not working Topic is solved

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krul
Posts: 1
Joined: 07 Oct 2019, 09:29

Unlock code required, links not working

Post by krul »

Hello, dear TVPaint technical support,

At first, I thought I was encountering the same issue as was described here: https://www.tvpaint.com/forum/viewtopic.php?t=10745

However, it's probably a bit different. The links from the programme to any webpages do not work (Help>User guide, Tech support etc., Check for update is greyed out as well). The difference is that when I fill in the unlock code a message "Unlock code required!" pops up. Running as administrator helped with neither the unlock code nor the links. I tried also changing preferences in firewall in vain.

I am using Windows 11 64-bits and TVPaint 11.0.0-32-bits.

Maybe I am doing something terribly wrong, but I do not know what that could be. Apart from the links and unlocking the license, everything seems to work just fine.

Thank you very much for any suggestions,
krul
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Thierry
Site Admin
Posts: 2744
Joined: 07 Jan 2013, 08:28

Re: Unlock code required, links not working

Post by Thierry »

Hello krul,
The difference is that when I fill in the unlock code a message "Unlock code required!" pops up
Can you give me your lock code in a private message?

Best,
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