Is it possible to recover a corrupted file? Topic is solved

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marleneb
Posts: 1
Joined: 21 Feb 2020, 21:38

Re: Is it possible to recover a corrupted file?

Post by marleneb » 01 Mar 2020, 11:35

Hi Tvpaint team,

Sorry to bother you but I had no responds to my previous post, so I'm trying again here, I prefer to revive a topic rather than creating a new one.
I can give you the file by private message and f you could fix it would be fantastic as this is my personal project.... thank you in advance !

"Hi,
This is my first entry in the forum, I have an issue with one of my file and I'm hopping that, somehow, with your magic skills you could fix it ! it contains the storyboard of my personal project.
To explain the problem, when I open the file, the loading goes until 94% and suddenly stop ( I tried on two different pc, one says that tvpaint has stopped the microsoft c++ runtime library and the other pc at 94% just closed the software with no mesage or anything).
At first I thought it was the microsoft c++ problem so I tried to fix it when I realised that actually my tvpaint software opens properly with no bugs, other files open properly too and I saved a test file and reopened it and again no issues. So my only conclusion is that it's actually this file that has a problem (which I don't really know what could have happen as I don't think it closed while saving or whatever).
If you could manage to save it that would be really really nice ! I have tvpaint 11 the standart version with windows 7.

Thanks hugely in advance,

Marlene"

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Antoine
Site Admin
Posts: 74
Joined: 03 Feb 2020, 10:07

Re: Is it possible to recover a corrupted file?

Post by Antoine » 17 Mar 2020, 15:41

Hello Marlène,

Thanks to our developper Jérémy, we have managed to restore most of the file you sent us.
A link has been provided to you to retrieve it.

Have a nice day ahead !

Jyotsna Ramesh
Posts: 1
Joined: 19 Mar 2020, 12:06

Re: Is it possible to recover a corrupted file?

Post by Jyotsna Ramesh » 22 Mar 2020, 14:44

Hello!
I had been working on an animation file which was saved properly and I didn't work on it for a couple of days. Now when I try opening the file it shows that it is loading upto 68% and then TV Paint simply closes and the file does not open.
It's weeks worth of work and I had begun colouring as well, could you please help me retrieve it?
Thank You
Regards
Jyotsna

SrFodArt
Posts: 1
Joined: 18 Sep 2020, 13:37

Re: Is it possible to recover a corrupted file?

Post by SrFodArt » 18 Sep 2020, 20:22

Hi TVPaint team!

My Pc crashed yesterday while working on a project and now I can't open it.
Is it possible to fix it or can I say goodbye to my work?

This is the tvpp: https://we.tl/t-kfk56P3Ts5

Thx for your time and have a good day!

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Antoine
Site Admin
Posts: 74
Joined: 03 Feb 2020, 10:07

Re: Is it possible to recover a corrupted file?

Post by Antoine » 21 Sep 2020, 12:19

Hello SrFodArt,

We have managed to restore your file.
A link has been provided to you to retrieve it.

Have a nice day ahead ! ;)

mangoosta
Posts: 1
Joined: 01 Oct 2020, 13:23

Re: Is it possible to recover a corrupted file?

Post by mangoosta » Yesterday, 14:46

Help!

I was working on my tvpaint file this morning, then I saved and quit. When I opened again a couple of hours later I found out that the file was corrupted and most of the clips have disappeared. I lost a two month of work and especially all the last two days drawings... It remains only one clip and another one empty.

Can you please help me and see if you are able to recovered it??

Here is the file: https://we.tl/t-nivE3O1ACq

I work with tvpaint 11, Mac OS 64 bit, (but I started to work on this file with a tvpaint 10, Windows, on a friend's computer...)

Let me know!
Thank you in advance....

Lucia

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Xavier
Site Admin
Posts: 274
Joined: 01 Oct 2019, 11:08

Re: Is it possible to recover a corrupted file?

Post by Xavier » Yesterday, 15:04

Is the file corrupted ? I opened it without any error from TVPaint.
A saved copy here: https://owncloud.tvpaint.com/index.php/ ... eadcSV93wR

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Dean
Site Admin
Posts: 294
Joined: 28 May 2018, 09:07

Re: Is it possible to recover a corrupted file?

Post by Dean » Today, 08:32

This issue has been sorted via email
-Sales and Support-
Probably a vampire

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