Search found 712 matches

by Dean
18 Feb 2019, 16:35
Forum: Technical Support
Topic: Mac Updated and Dongle not recognized anymore
Replies: 4
Views: 15669

Re: Mac Updated and Dongle not recognized anymore

Hi JWebber,
You can refer to this thread about High Sierra/Mojave troubleshooting and if TVPaint still doesn't launch after trying the thread's process, you can send me a private message directly ;)
by Dean
18 Feb 2019, 16:29
Forum: Technical Support
Topic: Pixelation on playback?
Replies: 5
Views: 14939

Re: Pixelation on playback?

Hello CynDaVaz, I answered to your contact form request via email ;)

Playback quality can be tuned via the Proxy settings.
by Dean
14 Feb 2019, 11:22
Forum: Technical Support
Topic: Exporting Motion Keyframe effects
Replies: 2
Views: 9263

Re: Exporting Motion Keyframe effects

Hello Alexander,

Did you select the instances on which you wanted the FX applied before clicking on "Apply FX stack" ? :)
by Dean
12 Feb 2019, 15:11
Forum: Made with TVPaint
Topic: Various stuff made with TVPaint
Replies: 530
Views: 1562332

Re: Various stuff made with TVPaint

Gorgeous!
by Dean
31 Jan 2019, 10:28
Forum: Technical Support
Topic: TVpaint Androide license problems.
Replies: 18
Views: 40853

Re: TVpaint Androide license problems.

Hi Gbball,
the TVPaint Android app requires Android 5.0 to run. UnfortunateIy, I am not sure it can run on an Hybrid, since Wacom stopped supporting this model.
by Dean
21 Jan 2019, 15:39
Forum: Technical Support
Topic: Mac Updated and Dongle not recognized anymore
Replies: 4
Views: 15669

Re: Mac Updated and Dongle not recognized anymore

Hello Kyle,
I just sent you a private message regarding your issue ;)
by Dean
21 Jan 2019, 14:21
Forum: Technical Support
Topic: Registering Product
Replies: 3
Views: 10676

Re: Registering Product

Hello Cary,

The information you need was sent via an automatic email ;) Please note that the best way to get a fast response is to use the contact form on our website.

Cheers!
by Dean
21 Jan 2019, 10:32
Forum: Technical Support
Topic: Way to receive the installation link for non dvdplayer
Replies: 1
Views: 6769

Re: Way to receive the installation link for non dvdplayer

Hello Francesco,

A download link to the TVPaint installer will become available in your user account on the TVPaint website after purchase. You wil have the choice of the operating system you want to use it on. :D
by Dean
13 Dec 2018, 15:02
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 130
Views: 436816

Re: Mac OS High Sierra & Mojave (update 01/08/2018)

Hello Bea,
I contacted you via email to solve this :) Will update this thread when we find the solution.
by Dean
05 Dec 2018, 09:09
Forum: Technical Support
Topic: TVP keep saying 'bad file error'...
Replies: 1
Views: 7251

Re: TVP keep saying 'bad file error'...

Hello Jangnari,
I just sent you a PM regarding your issue (:
by Dean
26 Nov 2018, 10:43
Forum: Technical Support
Topic: Dongle Not Working
Replies: 2
Views: 163348

Re: Dongle Not Working

Hello ctim,
I just sent you a private message regarding your issue ;)

Edit: Solved! The "blocked extension" wasn't appearing but the need to unblock Sentinel was still present.
by Dean
21 Nov 2018, 10:13
Forum: Technical Support
Topic: Corrupted TV Paint File
Replies: 1
Views: 6899

Re: Corrupted TV Paint File

Hi freddickery ,

I just sent you a private message regarding your issue! ;)
by Dean
19 Nov 2018, 09:52
Forum: Technical Support
Topic: Pen cursor problem (changing to an arrow)
Replies: 71
Views: 153918

Re: Pointer changing to arrow

The cause is definitely notifications. Sadly, we currently don't have a way to control them, so the only solution is setting Do Not Disturb up to be active during your work hours.
by Dean
16 Nov 2018, 15:51
Forum: Technical Support
Topic: Pen cursor problem (changing to an arrow)
Replies: 71
Views: 153918

Re: Pointer changing to arrow

Hi David, which tablet model and which version of its driver are you using, please ?
by Dean
09 Nov 2018, 11:10
Forum: Technical Support
Topic: Cant open tvpaint after reformatting.
Replies: 3
Views: 9645

Re: Cant open tvpaint after reformatting.

Hello Wayne, I just sent you an email to help you troubleshoot your issue ;)