Search found 707 matches

by Dean
Today, 12:34
Forum: Technical Support
Topic: sound dependency embedding broken after a file goes to FTP server
Replies: 3
Views: 45

Re: sound dependency embedding broken after a file goes to FTP server

I remember seeing the thread and doing some research on my end but I can't seem to find it anymore by using "sound FTP" as search criteria on the forum.
by Dean
Today, 09:43
Forum: Technical Support
Topic: sound dependency embedding broken after a file goes to FTP server
Replies: 3
Views: 45

Re: sound dependency embedding broken after a file goes to FTP server

Hello Soom, we saw your first thread on this matter but this is the first time we have heard of such an issue and it is going to need very specific stuff to try to reproduce it. At the office, we have been using a number of server/cloud utilities for a long time and this never happened IIRC. Do you ...
by Dean
22 Apr 2024, 09:05
Forum: Technical Support
Topic: Pc doesn't like the dongle, how to fix the issue?
Replies: 1
Views: 112

Re: Pc doesn't like the dongle, how to fix the issue?

Hello, could you try running TVPaint as an Administrator and see if this changes anything, please?

If this doesn't, could you try installing the attached version of Sentinel instead? Please keep the dongle unplugged while installing it.
by Dean
17 Apr 2024, 12:50
Forum: Technical Support
Topic: TVPaint 11 keeps crashing
Replies: 15
Views: 1267

Re: TVPaint 11 keeps crashing

Hello, the crashes are not experienced by all Mac users, but in case they happen, it is advised to revert back to 11.7.1.
by Dean
17 Apr 2024, 09:10
Forum: Technical Support
Topic: macOS Monterey / Ventura / Sonoma and TVPaint Animation 11 [UPDATE 17/06/2022]
Replies: 107
Views: 358960

Re: macOS Monterey / Ventura / Sonoma and TVPaint Animation 11 [UPDATE 17/06/2022]

Hello MagKre, it seems that your license container has been corrupted by a third party application.
I am contacting you via email for more info.
by Dean
17 Apr 2024, 08:07
Forum: Technical Support
Topic: tvpaint downgrade to 11.7.2. Urgent Question
Replies: 3
Views: 2706

Re: tvpaint downgrade to 11.7.2. Urgent Question

(this was done through email)
by Dean
12 Apr 2024, 14:46
Forum: Technical Support
Topic: TVPaint 11 keeps crashing
Replies: 15
Views: 1267

Re: TVPaint 11 keeps crashing

Hello, we have a few leads on these mysterious crashes and we are currently in contact with some users who will help us study them "under live conditions".
by Dean
09 Apr 2024, 13:46
Forum: Technical Support
Topic: TVPaint 11.7.3 broke Antialising
Replies: 4
Views: 560

Re: TVPaint 11.7.3 broke Antialising

We found where the naming errors come from and they are currently being fixed. My colleagues are currently writing a detailed response to the beta testers' questions about the new AA algorithms in the Beta forum, as it is a v12 matter. No code linked to AA was touched for v11.7.3 and I just did a qu...
by Dean
09 Apr 2024, 08:23
Forum: Technical Support
Topic: Mac mcd Q while in keyboard shortcut menu quits TVPaint
Replies: 6
Views: 649

Re: Mac mcd Q while in keyboard shortcut menu quits TVPaint

This has been added to the to-do list (:
by Dean
08 Apr 2024, 08:13
Forum: Technical Support
Topic: line tool will cause TVpaint to crash
Replies: 2
Views: 259

Re: line tool will cause TVpaint to crash

Hello Connor, I sent you a previous version of TVP11.7 via PM, could you install it in parallel of 11.7.3 and check if the same crash still occurs, please?
by Dean
05 Apr 2024, 08:44
Forum: Technical Support
Topic: TVPaint 11.7.3 broke Antialising
Replies: 4
Views: 560

Re: TVPaint 11.7.3 broke Antialising

Hello Soom, this is likely just a naming error and the Anti-aliasing modes still work the same in v11. We will take a look into this. Now, without revealing too much because this part of the forum is dedicated to v11 exclusively, the changes we brought to AA in the upcoming v12 made the presence of ...
by Dean
03 Apr 2024, 12:57
Forum: Technical Support
Topic: TVPaint Animation 11.7.3 is available!
Replies: 33
Views: 4123

Re: TVPaint Animation 11.7.3 is available!

Hironori Takagi wrote: 03 Apr 2024, 04:10 I installed TVPaint 11.7.3, but even if I select Japanese in the localization menu, it changes to English.
The OS is Windows 11 Pro.
Hello, this issue is currently under investigation.
by Dean
03 Apr 2024, 12:18
Forum: Technical Support
Topic: TVPaint Animation 11.7.3 is available!
Replies: 33
Views: 4123

Re: TVPaint Animation 11.7.3 is available!

Hello, my colleague Thierry posted an update regarding this situation on this thread: https://forum.tvpaint.com/viewtopic.php ... 33#p134433