Search found 719 matches

by Dean
Today, 09:11
Forum: Technical Support
Topic: Filled stroke fill inside option only works with the source set to layer
Replies: 1
Views: 45

Re: Filled stroke fill inside option only works with the source set to layer

Hello, fill inside seems to work normally on my end.
Could you maybe post the same example but with your whole TVPaint interface visible, please?
I must have missed something.
by Dean
Today, 08:39
Forum: Technical Support
Topic: TVPaint 11 keeps crashing
Replies: 21
Views: 2614

Re: TVPaint 11 keeps crashing

Hello, I responded to your email.
Some users seem to get rid of the crashes by going back to 11.7.2 while some need to use 11.7.1, we have a few leads on this situation but thorough testing is going to take some time.
by Dean
Today, 07:02
Forum: Technical Support
Topic: URGENT: license errror, activation invalid!
Replies: 1
Views: 47

Re: URGENT: license errror, activation invalid!

Hello Soom, I just responded to your email
by Dean
Yesterday, 07:26
Forum: Technical Support
Topic: Updating my Mac
Replies: 2
Views: 115

Re: Updating my Mac

Hello Joost, your best bet would be 11.7.1 I think if you don't want to risk having the random crashes that some users experience.
by Dean
21 May 2024, 09:44
Forum: Technical Support
Topic: TVPaint Animation 11.7.3 is available!
Replies: 40
Views: 7634

Re: TVPaint Animation 11.7.3 is available!

Hello Rohan, this could be a new lead. Would it be possible for you to post a short video of this?
by Dean
13 May 2024, 10:38
Forum: Technical Support
Topic: TVPaint 11 keeps crashing
Replies: 21
Views: 2614

Re: TVPaint 11 keeps crashing

11.7.1 too ?! Have you tried resetting TVPaint's configuration? https://www.tvpaint.com/doc/tvp11/index ... nces-start
by Dean
10 May 2024, 07:39
Forum: Technical Support
Topic: CmContainer Entry not found, error 200
Replies: 3
Views: 3488

Re: CmContainer Entry not found, error 200

Hello, did you also send a contact form request and direct email? We sent you a response.
by Dean
03 May 2024, 14:20
Forum: Technical Support
Topic: TVPaint lagging on default screen resolution
Replies: 3
Views: 387

Re: TVPaint lagging on default screen resolution

Hello, does the driver offer you any display settings?
by Dean
02 May 2024, 07:11
Forum: Technical Support
Topic: TVPaint lagging on default screen resolution
Replies: 3
Views: 387

Re: TVPaint lagging on default screen resolution

Hello Nagarjuna, so the lag is different according to the resolution you set on your tablet's screen? Google tells me that your tablet model has a resolution of 1920x1080 according to the XP Pen website but it might be mistaken. Do you change the tablet's resolution from the XP Pen driver or from wi...
by Dean
02 May 2024, 07:06
Forum: Technical Support
Topic: Pc doesn't like the dongle, how to fix the issue?
Replies: 4
Views: 527

Re: Pc doesn't like the dongle, how to fix the issue?

Hello Moonflower, I suggest you send a request via our website's contact form so we can migrate your license to the dongleless license system, it is free.
by Dean
30 Apr 2024, 07:15
Forum: Made with TVPaint
Topic: New user, new project
Replies: 4
Views: 491

Re: New user, new project

Welcome to our forum! :)
by Dean
25 Apr 2024, 12:34
Forum: Technical Support
Topic: sound dependency embedding broken after a file goes to FTP server
Replies: 4
Views: 490

Re: sound dependency embedding broken after a file goes to FTP server

I remember seeing the thread and doing some research on my end but I can't seem to find it anymore by using "sound FTP" as search criteria on the forum.
by Dean
25 Apr 2024, 09:43
Forum: Technical Support
Topic: sound dependency embedding broken after a file goes to FTP server
Replies: 4
Views: 490

Re: sound dependency embedding broken after a file goes to FTP server

Hello Soom, we saw your first thread on this matter but this is the first time we have heard of such an issue and it is going to need very specific stuff to try to reproduce it. At the office, we have been using a number of server/cloud utilities for a long time and this never happened IIRC. Do you ...
by Dean
22 Apr 2024, 09:05
Forum: Technical Support
Topic: Pc doesn't like the dongle, how to fix the issue?
Replies: 4
Views: 527

Re: Pc doesn't like the dongle, how to fix the issue?

Hello, could you try running TVPaint as an Administrator and see if this changes anything, please?

If this doesn't, could you try installing the attached version of Sentinel instead? Please keep the dongle unplugged while installing it.