Search found 11 matches

by Aya.S
17 Feb 2023, 13:41
Forum: Technical Support
Topic: TVP files over 2GB won't open
Replies: 10
Views: 2011

Re: TVP files over 2GB won't open

Hi, I sent my USB dongle number twice and still have not received a response.
The download link for the installer is not working.
As I am needing to open these files for work, I really appreciate a quick response please.
by Aya.S
14 Feb 2023, 12:45
Forum: Technical Support
Topic: TVP files over 2GB won't open
Replies: 10
Views: 2011

Re: TVP files over 2GB won't open

Thank you Dean. I am using the standard edition.
I'm thinking my next option would be to reinstall the software, but I can't seem to find the DL link for Ver10?
by Aya.S
13 Feb 2023, 15:58
Forum: Technical Support
Topic: TVP files over 2GB won't open
Replies: 10
Views: 2011

Re: TVP files over 2GB won't open

Thank you Dean.
They are work files, so I do need a verbal guarantee that the file won't be shared beyond you and that it will be deleted after use, if you can agree to that?
by Aya.S
13 Feb 2023, 14:47
Forum: Technical Support
Topic: TVP files over 2GB won't open
Replies: 10
Views: 2011

Re: TVP files over 2GB won't open

Hey thanks for getting back.
No nothing.
The largest TVP file I can open that I have is 2.32GB.
If I have TVP open already with another file, then attempt to open a TVP file above the size of 2.32BG, nothing happens.
by Aya.S
13 Feb 2023, 14:19
Forum: Technical Support
Topic: TVP files over 2GB won't open
Replies: 10
Views: 2011

TVP files over 2GB won't open

Hello,

All of a sudden, my TVP files over the size of 2GB won't open at all.
I'm not getting any error messages.
When I double click the TVP files over 2GB, the software will launch, but only open with a new empty file.
Can anybody help please?

TVP Animation 10.5.7 - 32bits
MacOS High Sierra 10.13.6
by Aya.S
08 Feb 2022, 15:05
Forum: Technical Support
Topic: TVPaint10, suddenly not working (Mac OS10.13.6)
Replies: 3
Views: 4417

Re: TVPaint10, suddenly not working (Mac OS10.13.6)

Thank you!!
For some odd reason, the problem just fixed itself this morning!
I simply disconnected my cintiq and it worked!
Perhaps it had something to do with the graphics card....?

Anyway, thank you for the tip and if I have a problem next time I know I can try deleting the config file!!
by Aya.S
08 Feb 2022, 00:38
Forum: Technical Support
Topic: TVPaint10, suddenly not working (Mac OS10.13.6)
Replies: 3
Views: 4417

TVPaint10, suddenly not working (Mac OS10.13.6)

Hello, I'm desperately in need for some help please! I've been working with TVP10 for a while now and suddenly today it stopped running! It simply will not start up and I get the message "TVP Animation 10 quit unexpectedly" with the option to "Ignore", "Report..." or &q...
by Aya.S
04 Mar 2020, 11:50
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 130
Views: 436656

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Thierry wrote: 03 Mar 2020, 14:27 Hello Aya,

Unfortunately TVPaint 10.5.7 does not work on macOS Catalina.
Thank you for letting me know Thierry.
Would you know if TVPaint 10.5.7 works on Mac OS High Sierra?
by Aya.S
03 Mar 2020, 13:02
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 130
Views: 436656

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Hello,
Does TVP 10.5.7 work on Mac OS Catalina?
I need to update my OS for work, but I work on TVP10 to produce the work!
Thanks in advance.

Aya
by Aya.S
23 Oct 2017, 09:49
Forum: Technical Support
Topic: Light Table window stuck
Replies: 10
Views: 28876

Re: Light Table window stuck

Thank you for getting back to me!
My Mac and TVP details are;
Mac OS X El Capitan ver.10.11.6
TVPaint 10.5.7 32bits
by Aya.S
20 Oct 2017, 17:11
Forum: Technical Support
Topic: Light Table window stuck
Replies: 10
Views: 28876

Light Table window stuck

My TV paint light table window will not open fully. It only opens to the point as shown in the image. Screen Shot 2017-10-18 at 10.41.28.png I have tried closing the window and reopening, minimising then maximising, double clicking the top bar, etc. When I place the cursor to the edges of the window...